We have partnered with HardLoop, a professional medical practice management firm to manage customer service for our medical group. This enables our team to focus on what it does best – provide great care and support our clients in their pursuit of happiness.
The practice management firm we partnered with employs a sophisticated business intelligence and customer relationship management platform to ensure they provide cutting edge customer service. HardLoop staffs our offices with Client Support professionals and they run a dedicated call center to meet our clients’ needs.
Every request of every kind, from a simple question to prior authorizations, med refills to med record requests becomes a case that is tracked and worked until it’s adequately resolved. HardLoop manages all aspects of client support including scheduling, billing, and communication, so our team can focus on providing you the best care possible. HardLoop powers Happier Living.